Prop Firm Management

Changing Users from Demo to Live

When a trader passes their evaluation, you can transition them from a demo account (also known as a sim or simulation account) to a live account. This guide walks you through the process, from submitting a subaccount request to assigning live entitlements.

Prerequisites

Before you start, make sure you have the following:

  • The user ID of the trader graduating to live
  • The trader’s required documents:
    • Power of Attorney (POA) form
    • Government-issued ID
    • Proof of address
  • The marketDataSubscriptionPlanIds for the professional market data subscriptions you’ll assign
  • The entitlementId for the Live+ entitlement (typically 85)
  • Your organization’s _DATA billing account ID
  • A plan for how payment will be handled for the user’s professional market data subscriptions

Changing an Account from Demo to Live

To change a demo account to a live account, follow these steps using the Live environment:

Step 1. Submit a subaccount request for the user.

  1. From the Admin Dashboard (Live environment), click Eval Functions on the left pane.
  2. Click Add Subaccount.
  3. Fill out the required fields and upload the required documents (POA form, Government ID, and Proof of Address). You can create up to five subaccounts per user.

The subaccount request is reviewed by the New Accounts team. Pre-Approved requests receive an account number immediately and the subaccount is tradable right away. Outstanding document requirements must be met within 14 days, or the account is locked automatically. In Review requests are prioritized for manual processing. Allow up to two business days for review.

Step 2. Once the subaccount request is approved, grant trading permissions to the user.

  1. From the user’s Account entity card, click Actions.
  2. Click Grant Trading Permission.
  3. In Account Controller Name, enter the first and last name of the trader (POA/account controller) who will be trading the account.
  4. In Account Controller Email, enter the email address of the trader.
  5. Click Send.

After the trading permission request is approved (typically the same day), the user is automatically converted to professional status and their existing non-professional market data is archived.

Step 3. Add at least one professional market data subscription (CME, CBOT, COMEX, or NYMEX).

  1. From the user’s User entity card, click Actions > Manage User.
  2. In the Manage User window, click the Market Data field and select the market data plan you want to assign to the user, then click + (the plus sign) to add it.
  3. Click the Renewal Account field and select your _DATA account.
  4. Click Save.
It’s your responsibility to coordinate payment with the user for professional market data subscriptions.

Step 4. Switch the user’s entitlement from Sim+ to Live+.

  1. From the user’s User entity card, click Actions > Manage User.
  2. In the Manage User window under Add-ons, click the X next to Sim+ to remove the Sim+ entitlement.
  3. Click the Add-ons field, select Live+, then click + (the plus sign) to add the Live+ entitlement.
  4. Click the Renewal Account field and select your _DATA account.
  5. Click Save.
It’s your responsibility to coordinate payment with the user for entitlements.

Step 5. (Optional) Configure the user’s risk settings using your organization’s master account.

You must use your organization’s master account to perform this step.
  1. From the user’s Account entity card, expand the User Account Auto Liq entity card.
  2. In the results pane, click Show Entity Card (the eyeball icon) on the user’s existing User Account Auto Liq.
  3. Fill out the required fields.
  4. Click Save.