Create a subaccount request for a user.
Available to: Organization administrators
Environments: Production
Rate Limit: 10 requests per 30 seconds with time penalty for exceeding the limit
Use this endpoint to submit a new subaccount request for a user in your organization.
Warning: This endpoint returns HTTP 200 for successes and business errors. Always check the errorText field in the response body to determine whether the request succeeded or failed.
US vs Non-US Requirements
- US citizens: Require a valid
taxIdentifier (Social Security Number, exactly 9 digits). The nationalId field is optional.
- Non-US citizens: Require a valid
nationalId (2-64 alphanumeric characters). The taxIdentifier field is optional.
requestId for Uploading Documents
A successful request returns a unique requestId. Use this value:
- As the
subAccountRequestId when uploading the user’s required documents with submitpartnersubaccountdocument
- As the
subAccountRequestId when tracking the progress of a subaccount request with getpartnersubaccountrequeststatus
Optional: Attach Previously Uploaded Documents
If you have already uploaded the user’s required documents via the submitcustomerapplicationdocument endpoint, you can link them to the subaccount request by providing all three documentId fields (partial sets are rejected):
pOAFormDocId
governmentDocId
addressDocId
If you provide all three document IDs, the documents are linked directly and you do not need to call submitpartnersubaccountdocument afterward.
Common Failure Scenarios
- Invalid or non-existent
ctaUserId
ctaUserId belongs to a different organization
- Missing required fields (firstName, lastName, citizenship, etc.)
- Invalid Social Security Number (SSN) format for US citizenship (must be exactly 9 digits)
- Missing
nationalId for non-US citizenship
- Invalid country or citizenship code (must be 2-character ISO code)
- Invalid name characters (letters, spaces, hyphens, apostrophes, periods only)
- Combined first and last name exceeds 60 characters
- Non-admin user attempting to call the endpoint
- Country or state is restricted
- No master account found for the organization admin
- No customer application found for the master account
- Insufficient funds in master account to cover the
transferAmount
- Max sub-account limit exceeded for the given trader
- When providing document IDs, must provide all three or none (partial is rejected)
- Provided document IDs do not exist in the database
Next Steps
- If you have not uploaded the user’s required documents, use the
submitpartnersubaccountdocument endpoint to upload them.
- If you already uploaded the user’s required documents and provided the document IDs, use the
getpartnersubaccountrequeststatus endpoint to check the status of the subaccount request.